Complaints Procedure

We always endeavour to provide you with the best possible customer experience but if you feel that we haven’t met your expectations you may wish to make a formal complaint, you can be assured that we’re committed to working with you to find an amicable solution, we aim to ensure that;

• Making a complaint is as easy as possible.
• Your complaint will be treated as a clear expression of dissatisfaction with our customer service or workmanship which calls for an immediate response.
• We’ll manage your complaint promptly and politely.
• Our response will be valid and include an explanation, an apology where we have got things wrong and advice with regards to any action we’ve taken.
• We’ll learn from complaints and use them to improve our customer service.

We recognise that concerns may be raised informally, in such circumstances we aim to resolve any informal concerns quickly and efficiently, you can make a formal complaint by emailing us through our website or by writing to us, our address is;

Ystrad Service Centre Ltd
Unit 1-4 Hazel Close
Dyffryn Business Park
Ystrad Mynach
CF82 7UB

Your complaint will be handled by a company director that may contact you for further information, if your complaint refers to job booking, please include your vehicle registration number.