This page brings all our various polices and procedures into one easily accessible place, if you've already booked your vehicle in with us, you'll find some important information regarding your booking including our terms and conditions.
If you're using sat-nav to get to us, our postcode is CF82 7UB and the street name is Hazel Close, the following link will take you to our Google Maps listing if require further directions.
If you've booked a remapping package, you'll find useful tips and advice including answers to some FAQ's by visiting our pre-tuning advice page using the following link.
We've introduced a number of measures to keep both our colleagues and customers safe including the wearing of face coverings by customers when entering our premises.
Spread the cost of any invoice above £149 over three months with no interest, no fee and no credit check (under £1000), you just need a Visa debit card, terms and conditions apply.
What are your opening hours? Do I need to book my vehicle in or can I just turn up? You'll find answers to these and other questions using the following link.
Please contact us if you have questions about your upcoming appointment or you'd like to re-schedule, our phone lines are available 9:00am - 5:30pm Monday to Friday.
Our Trading Standards approved code of practice provides guidance which serves to outline what you may expect from us as a customer.
Use the following link if you'd like to share your feedback with us, leave a review or if you require information about our complaints procedure.
If you'd like more information about our company, our history and our vision for the future, use the following link to visit our about us page.
Our terms and conditions apply to all our workshop bookings, by agreeing to have work carried out you are accepting our T&C's.
Your vehicle has to be booked in with us but we're occasionally able to offer same day bookings for some of our services such as air-con re-gassing, you can book an appointment online or by phone using the following link.
We're open 9:00am - 5:30pm Monday to Friday (excluding bank holiday weekends and Christmas) and we're open on alternating Saturday's by appointment only.
If you'd like to book a Saturday morning appointment please call us, due to limited availability we require a deposit to secure your booking, this can be paid by card over the phone.
Just contact us using the button below, we kindly ask that you let us know as soon as you're aware you can't make your appointment so that we may offer your slot to another customer.
Unfortunately not, we're located within a secure gated site, there's nowhere for you to safely leave your vehicle or your keys outside our normal opening hours. You're more than welcome to bring your vehicle to us a day or so before your booking date, just let us know if you plan on doing this.
We offer air-con re-gassing, diagnostics (including electrical fault finding), tracking and wheel alignment, DPF cleaning, routine servicing, remapping, tyres, MOT's and of course mechanical repairs such as replacement clutches, head gaskets, engine rebuilds, timing belts, suspension and so on.
We offer limited welding repairs if your vehicle fails it's MOT due to corrosion and we offer WaxOyl undersealing for some cars but we don't offer vehicle body shop services such as accident repair, dent removal or paint work.
We accept cash, most major debit cards, VISA, Mastercard and American Express, for invoices over £149 we offer finance from Payment Assist which allows your invoice to be spread over three months with no interest, no fee and no credit check (under £1000), you just pay a 25% deposit by Visa debit card with the next three payments taken in monthly instalments.
No, we don't offer mobile services, your vehicle has to come to us but we offer both complimentary and chargeable collection and delivery which leads us on to the next question.
Yes, if you're within three miles of our site and your vehicle can be safely driven, providing you've booked in for a chargeable service then we offer complimentary collection and delivery, just get in touch if you'd like to request this. If you're outside of our area or your vehicle cannot be safely driven, we can arrange chargeable collection with our transport partner FCCS Recovery.
Providing your warranty allows you to use a garage of your choice then yes, we can repair your vehicle but you should bear in mind that most warranties exclude the cost of the initial diagnostics, that means you'll likely have to pay for us to diagnose any faults and provide your warranty company with an estimate.
Most warranty companies that we've dealt will only contribute a fixed amount towards our hourly labour rate, this varies from policy to policy and you'll have to pay the difference, always check the small print of your policy, contact us if you have any questions.
No problem, just get in touch and we'll be more than happy to assist.
We're part of the AutoCare network of independent garages, that comes with many benefits for you as a customer including our commitment to the AutoCare code of practice, this lays the foundation of what you can expect from us as a customer when choosing us to service or repair your vehicle, we agree to undertake the following;
The parts, lubricants and consumables that are used to repair or service your vehicle will either be sourced from the original manufacturer or reputable aftermarket manufacturers that produce parts of matching quality - this means that if your vehicle is still under the manufacturers warranty, you can choose us to service your vehicle without worrying about invalidating your manufacturers warranty.
We'll only proceed to complete work that has been authorised by you.
Our technicians are regularly trained and reviewed to ensure they are proficient in repairing and maintaining your vehicle.
We'll respect the price indicated in our quotes.
You'll receive an itemised invoice which will include the parts and consumables used to repair or service your vehicle and a breakdown of the labour involved.
We'll take care of your vehicle while it's in our custody.
We'll always work to respect agreed deadlines.
If we identify a vehicle defect that may or may not be related to the work that's being completed, we'll inform you and offer suitable guidance.
Finally, we'll look after you.
You can use the following link if you'd like to know more information about AutoCare and what that means for you as a customer.
Your feedback is really important to us, once you've visited us (providing you've given us your mobile number or email address) we'll be in touch to give you the option of providing us with anonymous feedback by completing a short customer experience survey, if you haven't received the text or email you can access our survey using the following link.
If you'd like to leave us a public review, you can use one of the following options to review us on the AutoCare website or Google Maps. If we haven't met your expectations and you feel that you can't leave us a positive review, all we ask is that you contact us first and give us the opportunity to put things right.
You can use the following link to let AutoCare know how we're doing.
You can use the following link to leave us a review on Google.
We always endeavour to provide you with the best possible customer experience but if you feel that we haven't met your expectations you may wish to make a formal complaint, you can be assured that we're committed to working with you to find an amicable solution, we aim to ensure that;
We recognise that concerns may be raised informally, in such circumstances we aim to resolve any informal concerns quickly and efficiently, you can make a formal complaint by contacting us using one of the methods at the bottom of this page or by writing to us, our address is;
Ystrad Service Centre Ltd
Unit 1-2 Hazel Close
Dyffryn Business Park
Your complaint will be handled by a company director that may contact you for further information, if your complaint refers to job booking, please include your vehicle registration number.