This page brings all our various polices and procedures into one easily accessible place, if you've already booked your vehicle in with us, you'll find some important information regarding your booking including our terms and conditions.
If you're using sat-nav to get to us, our postcode is CF82 7UB and the street name is Hazel Close, the following link will take you to our Google Maps listing if require further directions.
If you've booked a remapping package, you'll find useful tips and advice by visiting our dedicated IGT-REMAPPING Pre-Tuning Advice page using the following link.
Vehicles booked in for ADAS must be presented with a full tank of fuel and ALL personal belongings and luggage removed (glove box and boot emptied, child seats removed etc).
Spread the cost of any invoice above £149 over three months with no interest, no fee and no credit check (under £1000), terms and conditions apply.
What are your opening hours? Do I need to book my vehicle in? You'll find answers to these and other questions using the following link.
Please contact us if you have questions or you'd like to re-schedule your appointment, our phone lines are open 9:00am - 5:30pm Mon-Fri.
Use the following link if you'd like to share your feedback with us, leave a review or if you require information about our complaints procedure.
Our terms and conditions apply to all our workshop bookings, by agreeing to have work carried out you are accepting our T&C's.
Your feedback is really important to us, once you've visited us (providing you've given us your mobile number or email address) we'll be in touch to give you the option of providing us with anonymous feedback by completing a short customer experience survey, if you haven't received the text or email you can access our survey using the following link.
If you'd like to leave us a public review, you can use one of the following options to review us on the Approved Garages website or Google Maps. If we haven't met your expectations and you feel that you can't leave us a positive review, all we ask is that you contact us first and give us the opportunity to put things right.
You can use the following link to let Approved Garages know how we're doing.
You can use the following link to leave us a review on Google.
We always endeavour to provide you with the best possible customer experience but if you feel that we haven't met your expectations you may wish to make a formal complaint, you can be assured that we're committed to working with you to find an amicable solution, we aim to ensure that;
We recognise that concerns may be raised informally, in such circumstances we aim to resolve any informal concerns quickly and efficiently, you can make a formal complaint by contacting us using one of the methods at the bottom of this page or by writing to us, our address is;
Ystrad Service Centre Ltd
Unit 1-2 Hazel Close
Dyffryn Business Park
Your complaint will be handled by a company director that may contact you for further information, if your complaint refers to job booking, please include your vehicle registration number.
Our lines are open 9:00am - 5:30pm Monday to Friday (excluding bank holidays and Christmas).
During office hours you can contact us using our websites new Live Chat feature.
Copyright © 2022 Ystrad Service Centre Ltd - Company No. 12428198 - VAT No. GB341603630