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Ystrad Service Centre
Ystrad Service Centre
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    • Home
    • Live Chat 💬
    • Book Now
    • Contact Us
    • Servicing
    • MOT
    • Diagnostics
    • DPF Cleaning
    • ADAS Calibration
    • Wheel Alignment
    • Air-Con
    • Repairs & Maintenance
    • Remapping
    • About Us
  • Home
  • Live Chat 💬
  • Book Now
  • Contact Us
  • Servicing
  • MOT
  • Diagnostics
  • DPF Cleaning
  • ADAS Calibration
  • Wheel Alignment
  • Air-Con
  • Repairs & Maintenance
  • Remapping
  • About Us

Customer Service

This page brings all our various polices and procedures into one easily accessible place, if you've already booked your vehicle in with us, you'll find some important information regarding your booking including our terms and conditions.

Finding Us

Remapping Bookings

Remapping Bookings

If you're using sat-nav to get to us, our postcode is CF82 7UB and the street name is Hazel Close, the following link will take you to our Google Maps listing if require further directions.

Google Maps

Remapping Bookings

Remapping Bookings

Remapping Bookings

If you've booked a remapping package, you'll find useful tips and advice by visiting our dedicated IGT-REMAPPING Pre-Tuning Advice page using the following link.

Pre-Tuning Advice

ADAS Bookings

Remapping Bookings

Payment Assist

Vehicles booked in for ADAS must be presented with a full tank of fuel and ALL personal belongings and luggage removed (glove box and boot emptied, child seats removed etc).

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Payment Assist

Frequently Asked Questions

Payment Assist

Spread the cost of any invoice above £149 over three months with no interest, no fee and no credit check (under £1000), terms and conditions apply.

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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What are your opening hours? Do I need to book my vehicle in? You'll find answers to these and other questions using the following link.

FAQ's

Contact Us

Frequently Asked Questions

Frequently Asked Questions

Please contact us if you have questions or you'd like to re-schedule your appointment, our phone lines are open 9:00am - 5:30pm Mon-Fri.

Contact Us

Customer Feedback

Terms & Conditions

Customer Feedback

Use the following link if you'd like to share your feedback with us, leave a review or if you require information about our complaints procedure.

Customer Feedback

Privacy Policy

Terms & Conditions

Customer Feedback

When you book your vehicle in with us, we'll require some basic information, our privacy policy details your rights and how your data is used.

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Terms & Conditions

Terms & Conditions

Terms & Conditions

Our terms and conditions apply to all our workshop bookings, by agreeing to have work carried out you are accepting our T&C's.

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Customer Feedback

Your feedback is really important to us, once you've visited us (providing you've given us your mobile number or email address) we'll be in touch to give you the option of providing us with anonymous feedback by completing a short customer experience survey, if you haven't received the text or email you can access our survey using the following link.

Customer Experience Survey

If you'd like to leave us a public review, you can use one of the following options to review us on the Approved Garages website or Google Maps. If we haven't met your expectations and you feel that you can't leave us a positive review, all we ask is that you contact us first and give us the opportunity to put things right. 

Approved Garages

You can use the following link to let Approved Garages know how we're doing.

AutoCare - Leave A Review

Google

You can use the following link to leave us a review on Google.

Google - Leave A Review

Complaints Procedure

We always endeavour to provide you with the best possible customer experience but if you feel that we haven't met your expectations you may wish to make a formal complaint, you can be assured that we're committed to working with you to find an amicable solution, we aim to ensure that;


  • Making a complaint is as easy as possible.
  • Your complaint will be treated as a clear expression of dissatisfaction with our customer service or workmanship which calls for an immediate response.
  • We'll manage your complaint promptly and politely.
  • Our response will be valid and include an explanation, an apology where we have got things wrong and advice with regards to any action we've taken.
  • We'll learn from complaints and use them to improve our customer service.


We recognise that concerns may be raised informally, in such circumstances we aim to resolve any informal concerns quickly and efficiently, you can make a formal complaint by contacting us using one of the methods at the bottom of this page or by writing to us, our address is;


Ystrad Service Centre Ltd

Unit 1-2 Hazel Close

Dyffryn Business Park

Ystrad Mynach

CF82 7UB


Your complaint will be handled by a company director that may contact you for further information, if your complaint refers to job booking, please include your vehicle registration number. 

Call Us

Live Chat

Live Chat

Our lines are open 9:00am - 5:30pm Monday to Friday (excluding bank holidays and Christmas).

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Live Chat

Live Chat

Live Chat

During office hours you can contact us using our websites new Live Chat feature.

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Copyright © 2022 Ystrad Service Centre Ltd - Company No. 12428198 - VAT No. GB341603630

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