This page brings all our various polices and procedures into one easily accessible place, if you've already booked your vehicle in with us, you'll find some important information regarding your booking including our terms and conditions.
If you're using sat-nav to get to us, our postcode is CF82 7UB and the street name is Hazel Close. If you're travelling from the dual carriageway near the hospital (A469), we're the first exit from the roundabout, you can view our Google Maps listing and get directions using the following link.
We've created a pre-tuning advice page with useful tips and important information for customers that have booked a remapping package.
If you've booked wheel alignment, please note these packages are priced to include set periods of labour (30 minutes for front wheel alignment and 60 minutes for four wheel alignment), any additional labour will be charged based on our hourly labour rate.
Your feedback is really important to us, once you've used our services, within a week we'll be in touch to give you the option of providing us with anonymous feedback regarding your experience.
If you'd like to leave us a public review, you can use the following link which will take you to our Google listing, if we haven't met your expectations and you feel that you can't leave us a positive review, all we ask is that you contact us first and give us the opportunity to put things right.
Your vehicle has to be booked in with us but we're occasionally able to offer same day bookings for some of our services such as air-con re-gassing, you can book an appointment online or by phone using the following link.
We're open 9:00am - 5:30pm Monday to Friday (excluding bank holiday weekends and Christmas) and we're open on alternating Saturday's by appointment only, our phone lines aren't always manned on Saturday but you can message us via this website 24/7.
If you'd like to book a Saturday morning appointment please call us, due to limited availability on Saturdays we require a deposit to secure your booking, this can be paid by card over the phone.
You can contact us using the links at the bottom of this page if you need to cancel or re-schedule your booking, please let us know as soon as you're aware you can't make your appointment so that we may offer your slot to another customer.
Unfortunately not, we're located within a secure gated site, there's nowhere for you to safely leave your vehicle or your keys outside our normal opening hours. You're more than welcome to bring your vehicle to us a day or so before your booking date, just let us know if you plan on doing this.
We offer air-con re-gassing, diagnostics (including electrical fault finding), tracking and wheel alignment, DPF cleaning, routine servicing, remapping, tyres, MOT's and of course mechanical repairs such as replacement clutches, head gaskets, engine rebuilds, timing belts, suspension and so on.
We offer limited welding repairs if your vehicle fails it's MOT due to corrosion and we offer WaxOyl undersealing for some cars but we don't offer vehicle body shop services such as accident repair, dent removal or paint work.
We accept cash, most major debit cards, VISA, Mastercard and American Express, for invoices over £149 we offer finance from Payment Assist which allows your invoice to be spread over three months with no interest, no fee and no credit check (under £1000), you just pay a 25% deposit by Visa debit card with the next three payments taken in monthly instalments.
No, we don't offer mobile services, your vehicle has to come to us but we offer both complimentary and chargeable collection and delivery which leads us on to the next question.
Yes, if you're within three miles of our site and your vehicle can be safely driven, providing you've booked in for a chargeable service then we offer complimentary collection and delivery, just get in touch if you'd like to request this. If you're outside of our area or your vehicle cannot be safely driven, we can arrange chargeable collection with our transport partner FCCS Recovery.
Providing your warranty allows you to use a garage of your choice then yes, we can repair your vehicle but you should bear in mind that most warranties exclude the cost of the initial diagnostics, that means you'll likely have to pay for us to diagnose any faults and provide your warranty company with an estimate.
Most warranty companies that we've dealt will only contribute a fixed amount towards our hourly labour rate, this varies from policy to policy and you'll have to pay the difference, always check the small print of your policy, contact us if you have any questions.
No problem, just get in touch and we'll be more than happy to assist.
Our about us page provides you with a little more information about our company, our history and our vision for the future.
You can view our availability and book online for many of the services we offer or you can book an appointment by calling us.
In response to COVID-19 we've introduced a number of measures to keep both our colleagues and customers safe.
We understand an unexpected repair bill can come at a difficult time so we've teamed up with Payment Assist to offer interest free finance.
Our terms and conditions have been created to provide you with a clear framework of what you can expect from us as a customer.
We're committed to providing a quality experience to all our customers and working in an open and accountable way that builds trust and respect. One of the ways in which we can continue to improve our service offering is by listening and responding to the views of our customers and in particular, by responding positively to complaints and by putting mistakes right.
We accept that we're not always going to get everything right, mistakes can be made and parts can fail, if you feel that we haven't met your expectations then you may wish to make a formal complaint, we aim to ensure that;
We recognise that concerns may be raised informally, in such circumstances we aim to resolve any informal concerns quickly and efficiently. You can make a complaint by sending us a message using the link below, we'll confirm receipt of your complaint within one working day and aim to respond formally within five working days, alternatively you can write to us;
Ystrad Service Centre Ltd
Unit 1-2 Hazel Close
Dyffryn Business Park
Your complaint will be handled by a company director that may contact you for further information, if your complaint refers to job booking, please include your vehicle's registration number.
Our lines are open 9:00am - 5:30pm Monday to Friday and 10:00am - 1:00pm most Saturdays (excluding bank holidays weekends and Christmas).
If your request is non-urgent, you can send us a message 24/7, we aim to respond to messages within one working day.