Call Us 01443 540 460 (Mon-Fri 9:00-5:30)
Call Us 01443 540 460 (Mon-Fri 9:00-5:30)
This page brings all our various polices and procedures into one easily accessible place, if you've already booked your vehicle in with us, you'll find some important information regarding your booking including our terms and conditions.
You can drop your vehicle off between 8:30-9:00am on the day of your appointment or by 5:30pm the day before your appointment (excludes weekends and bank holidays).
If you're using sat-nav to get to us, our postcode is CF82 7UB and the street name is Hazel Close, the following link will take you to our Google Maps listing if require further directions.
Spread the cost of any invoice above £149 over three months with no interest, no fee and no credit check (under £1000), terms and conditions apply.
What are your opening hours? Do I need to book my vehicle in? You'll find answers to these and other questions using the following link.
When you book your vehicle in with us, we'll require some basic information, our privacy policy details your rights and how your data is used.
Our terms and conditions apply to all our workshop bookings, by agreeing to have work carried out you are accepting our T&C's.
Your feedback is really important to us, once you've visited us (providing you've given us your mobile number or email address) we'll be in touch to give you the option of providing us with feedback by completing a short customer experience survey.
You can use the button below to leave us a public review on our Google listing, if we haven't met your expectations and you feel that you can't leave us a positive review, all we ask is that you contact us first and give us the opportunity to put things right.
We always endeavour to provide you with the best possible customer experience but if you feel that we haven't met your expectations you may wish to make a formal complaint, you can be assured that we're committed to working with you to find an amicable solution, we aim to ensure that;
We recognise that concerns may be raised informally, in such circumstances we aim to resolve any informal concerns quickly and efficiently, you can make a formal complaint by contacting us using one of the methods at the bottom of this page or by writing to us, our address is;
Ystrad Service Centre Ltd
Unit 1-4 Hazel Close
Dyffryn Business Park
Ystrad Mynach
CF82 7UB
Your complaint will be handled by a company director that may contact you for further information, if your complaint refers to job booking, please include your vehicle registration number.
Our lines are open 9:00am - 5:30pm Monday to Friday (excluding bank holidays and Christmas).
You can send us a message using WhatsApp, we'll reply to you as soon as possible.
When available you can chat with us using our websites Live Chat feature.
Copyright © 2024 Ystrad Service Centre Ltd - Company No. 12428198 - VAT No. GB341603630